Shipping & Returns

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POLICIES

My Mission: To create beautiful handmade bespoke bridal gowns with a unique and timeless aesthetic for the classic modern Bride.

Made to Measure – Local Bride’s can order gowns and have them Made to Measure by Jennifer in her Milton studio, perfect for the bride who can’t find gowns to fit her figure well.  A Nonrefundable deposit of 40% is required to secure your booking. Additional costs will apply to cover extra fittings and pattern changes.

Made to Order – Shop online to order any of my creations including the very sort after Limited Edition Gowns.

Off the Rack and Samples – All of these beautiful designs are of a limited nature and will sell out so please order sooner than later to avoid disappointment!

Custom Couture – Unavailable.

SHIPPING

All Jennifer Gifford Designs gowns are handmade by Jennifer in Brisbane Australia.   Gown orders are processed straight away and production turnaround is between 16 to 20 weeks. Please allow extra time for Shipping, within Australia allow 2-3 business days and all international orders should allow between 10 days and 1 month.

RUSH ORDERS are available on some designs please contact Jennifer directly to discuss your options jennifergifforddesigns@hotmail.com. There are no refunds or changes available on Rush Orders.

We use Express Post with tracking within Australia – $30 signature is require and must be delivered to a physical address.  We recommend using your work address if no one will be at your residence during the day.

All international orders are International Express Post – $80 which includes Tracking and Signature .  Most parcels arrive within 10 days.

Taxes and import duties are charged in some countries and are not the responsibility of Jennifer Gifford Designs.  Please do your own research on these charges, as the customer you are responsible for these payments.  You can get all the information you require by contacting you local customs office.

Jennifer Gifford Designs is not responsible for any late deliveries or any lost or damaged parcels.

RETURNS

All Jennifer Gifford Designs gowns are handmade individually to order by Jennifer and therefore we are unable to offer any refunds or accept any returns.  All sales are final where a customer has supplied specific measurements and colour requirements.  This applies to online orders, Made to Order, Made to Measure and Custom designs.  Once payment is received your order is considered final.

Every care is taken in order to create a gown of the highest quality and finish, Jennifer takes immense pride and care in the construction of each gown knowing that a very special person is waiting to wear it on the most important day of her life to date.  If there is any issue please contact Jennifer Gifford Designs directly so we can make things right.

SIZING

Please refer to our sizing chart below for all Australian Standard Sizes.   All gowns will require some alterations to get the perfect fit, we recommend finding a good seamstress to help you with any changes.  JGD gowns are created so they can be easily tailored to fit you perfectly.

If you are between two sizes please order the larger size as it is much easier to take something in rather than letting something out.  Always allow a couple of weeks for alterations and have them done as close to the wedding as possible.  All gowns are made with a skirt length of 120cm from natural waist to floor.  If you require extra length, please contact Jennifer jennifergifforddesigns@hotmail.com

AUSTRALIAN STANDARD SIZES

WOMAN’S REGULAR SIZES

SIZE          8        10        12        14

BUST       86       89        92        97

WAIST     65       68        73        78

HIP          88       93        98        108

Please be aware that all colours can vary depending on dye lots and can appear different in photographs depending on light. All care is taken to properly describe each colour accurately, if in doubt please contact us directly for more information. Swatches are available upon request. All images on this website belong to Jennifer Gifford Designs and cannot be used without express permission.

Jennifer Gifford Designs accepts payment by PayPal, Visa, Mastercard, Cash and Direct Deposit.